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FAQ - Frequently Asked Questions

CAN I BE REFUNDED?

As long as it is in accordance with our Refund/Credit Policy, then of course! View our policy by selecting ‘Refund/Credit Policy’ in the navigation bar above.

WHAT AGES DO YOU GUYS COACH?

We generally coach boys and girls from the ages of 5 to 16 years old. 

WHEN DO YOU RUN YOUR SESSIONS?

Our sessions run from Monday to Saturday with our earliest session beginning at 2.30PM. They usually last about an hour with some exceptions. 

I'VE TRIED TO BOOK ON BUT IT'S PUT ME ON THE WAITING LIST. WHY?

If you are unable to book on, chances are you’ve been added to the waiting list which means that we are at maximum capacity for that particular session and therefore can’t take on anymore kids. PLEASE DO NOT JUST TURN UP TO THE SESSION IF THIS IS THE CASE! Not to worry though! You can be moved up on the waiting list when other kids drop out or fail to attend for a certain period of time. 

DO YOU GUYS HAVE A 'PAY AS YOU GO' OPTION?

We currently do not offer pay as you go as one of our payment options. The only options we have at the moment are ‘Pay By Term’ (which follows the school calendar) or ‘Pro Rata’, which simply means you pay from the time you’ve joined on till the end of term. Please note that is you do wish to pay ‘Pro Rata’, you run the risk of being added to the waiting list if we reach maximum capacity at the time you wish to join on. 

MY CHILD WANTS TO BRING THEIR FRIEND. CAN THEY?

Absolutely! We want to have as many kids as possible at our community and school sessions especially. The only thing we ask of you guys is that you make sure that their friend is registered for the session in question. We do offer one offTrials’ for those whose first time it is at our sessions. This would be the option to use to register a friend who wants to come for a try! 

Still Have Questions?

Get In Touch!

If you have more questions about Cruz Basketball Academy, feel free to get in touch via the button below. We will respond to your query as soon as possible. 

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