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REFUND/CREDIT POLICY

Here at Cruz, we do our best to make sure that everyone gets the service that has been paid for. However, if there are instances that occur in which a session can't go ahead or a refund may be in order, we have laid out our policy below. PLEASE BE SURE TO READ THROUGH IT ALL.

You are eligible for CREDIT if:

  1. A session is cancelled due to weather or any other external reasons out of Cruz’s control.
  2. Your child will miss sessions due to other commitments but will definitely return.
  3. Your child will miss sessions due to serious illness or injury but plans to return. A doctor’s note must be provided.

 

You are eligible for a REFUND if:

  1. You have booked for sessions that you can no longer attend due to extenuating circumstances AND will not be returning to Cruz Basketball (i.e. Family/Last minute emergencies or changes that affect your child’s attendance). 
  2. A session is cancelled by us due to reasons within our control (i.e. lack of coaches)
  3. Your child has a serious illness or injury and will no longer attend Cruz Basketball. A doctor’s note must be provided. 
  4. You book on for the wrong sessions and do not attend those sessions. 
PLEASE NOTE (1): You will only be eligible for CREDIT if any of the above reasons apply. Credit MUST be used in the NEXT TERM. If not, your credit will be cleared. 

PLEASE NOTE (2): You will only be eligible for a REFUND if any of the above reasons apply. Under no circumstances do we provide refunds for sessions cancelled due to poor weather or any other reason outside of Cruz Basketball’s control (i.e. lettings cancellations, school events). 

 
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